Privacy & Cookie Policy




Cookie Policy

1. Data and Information Collected
    To operate our website it is essential to collect or process certain data, such as the following:
1.1 Information regarding your visits to our website, any resources you used such as traffic data, location data, weblogs, and any communication data (these items are included, but not limited to those specified).
1.2 Forms filled out on our website allow us to collect information about you regarding registration or purchases you make.
1.3 Any data collected from communications to us from you, for any reason.

2. How we use Cookies
 It is possible that we may gather information regarding your computer for our services.  This collection of data is used for statistical analysis about our website for use by us or our advertisers.
Any information shared will not identify who you are, but rather be mathematical data about our visitors and their use on our site.  The data does not give out any personal details.
Cookies may be used to gather this general internet data.  When used, cookies are downloaded to your computer without prompting.  The cookie file is stored on your hard drive, where files are transferred to.  This information helps us improve our site and services to you.
All computers can block cookies by activating proper browser settings.  There is a place to enable you to decline cookies under the options menu.  Please note if you decline cookies you may experience limited access to certain areas of our site.


3. Information Use
Any information collected and stored regarding you is to enable us to offer better services to you.  We may also use the data collected for the following:
3.1 We may use data you provided in order to offer you information you asked for from out site, in direct relation to our services or products.  We may also send information on products we feel might interest you, as long as you have consented to such communications.
3.2 Any commitments we made to you may require use of your information, used only to fulfil your request.
3.3 We may use your information to explain any changes our website has undergone such as structural or service/ product modifications, which could affect our service to you.
3.4 An existing customer may require contact regarding goods or services that were a subject of an earlier sale.
3.5 We may use your data or allow third parties to use the data, in order to give you information about unrelated goods or services you may find of interest.  We may contact you about these services or goods if you consented to the contact.
3.6 A new customer may be contacted by us or a third party if you have consented to such communication.
3.7 If you do not wish communication from our website or a third party you will be given the opportunity to decline said communication.  We will not allow your information collected while you were on our site to be used by us or a third party if the consent is withheld.
3.8 Please understand that we do not share information that is going to identify you to our advertisers. However, on occasion we may provide them with statistics about our site’s visitors.  

4. Personal Data Storage
4.1 It is possible that we may collect transfer data from you regarding locations outside of the European Economic Area.  This information is used for storing and processing.  It may be processed by staff outside the European Economic Area, by a company who works for us or a supplier we have.  An example is where we may process and conclude your order by using payment details or offering support services.  You have agreed to this communication by processing and finalising your order.  At any time you provide personal data, you agree to a transfer for processing and storage.  We take all reasonable steps to ensure the safety of the data transfer in agreement with this privacy policy.
4.2 Data you provide us with will be stored on secure servers.  Any transaction details will be encrypted to provide you safety.
4.3 Transmission of data via the internet is never completely secure, thus a guarantee of data sent electronically or transmitted cannot be given.  Information offered is therefore at your own risk.  If given a password or chosen to obtain a password, you can access the secure section, requiring the password to remain confidential by you, as your responsibility.  

5. Sharing Your Information
5.1 If applicable, we may share your personal information to any group member.  This will include subsidiaries or holding companies we may work with, as well as their subsidiaries if any.
5.2 Personal Information may be shared with third parties:
5.2.1 If we sell part or all of our business or assets we may share personal information to a third party.
5.2.2 When legally requested, we may share your information.
5.2.3 Fraud protection and to minimise credit risk may require a sharing of your information.

6. Third Party Links
Third Party Links to websites on our website are not included in our privacy policy.  You will need to check their privacy policy regarding data.  We do not accept liability or responsibility for third party links and their privacy policies.

7. Information Access
The Data Protection Act 1998 provides you with rights to access any information we may collect and store about you.  If you wish to have access to this information it may be subject to a £10 payment fee, used to cover our costs regarding the information you requested.  If you wish to access this data please provide contact details below.  

8. Contacting Us
We are happy to receive any queries, comments, or requests you may have regarding our Privacy Policy.  Feel free and do not hesitate to use the following email to contact us: info@branwellguitars.co.uk.

Privacy Policy

1.0 Our core beliefs regarding user privacy and data protection
    •    User privacy and data protection are human rights
    •    We have a duty of care to the people within our data
    •    Data is a liability, it should only be collected and processed when absolutely necessary
    •    We loathe spam as much as you do!
    •    We will never sell, rent or otherwise distribute or make public your personal information

2.0 Relevant legislation
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
    •    UK Data Protection Act 1988 (DPA)
    •    EU Data Protection Directive 1995 (DPD)
    •    EU General Data Protection Regulation 2018 (GDPR)

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.

3.0 Personal information that this website collects and why we collect it
This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).
GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.


3.2 Contact forms and email links
Should you choose to contact us using the contact form on our Contact us page, a booking form or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

3.4 Email messages, alerts & newsletters
We do not currently send out mailing list messages or newsletters

4.0 Member/ customer information
We currently do not store any customer information on our website.

5.0 About this website’s server
This website is hosted by Modern Websites in the UK. The server is located just outside Vancouver, Canada and is managed by In2net.
Some of the data centre’s more notable security features are as follows:
    •    The facility is monitored by security cameras all around the building.
    •    Security guards will be on duty during after hours.
    •    All  server cabinets are secured in locked rooms and locked cabinets.
    •   All clients have their own access card and cabinet key to enter the server room and open only their own cabinet.
    •    This website server is mounted in a managed cabinet which only accessible by In2net staff.

    •    All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

6.0 Our third party data processors
•    Google (Privacy policy)

7.0 Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 Data Controller
Please contact us for this information.

9.0 Data Protection Officer
Please contact us for this information.

10.0 Changes to our privacy policy
This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

©2019 Branwell Guitars
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